Amazing customer service
Posted: Tue May 25, 2010 7:39 pm
Hey guys,
I'm not much for gushing, so, I'll make my story brief. I purchased a used Pedal Switcher from someone who sold it "as new". I didn't test it for a couple of weeks after receiving because A: I'm dumb and B: My rig lives away from my condo. Long story short, it didn't work and the person would not return my money. Usually, out of luck, right?
I contacted Voodoo Lab. Not only did they fix it... But they fixed it and shipped it back without charging me a dime! I just wanted to post here to let the Voodoo Lab crew how grateful I am. To me, that is unparalleled customer service.
I currently own a PP2+, GCP, 2 Pedal switchers, a Commander and have owned a GCX. Because of this experience, and the quality of your products Voodoo Lab will be my first choice when it comes to my rig's needs.
So thank you!!!
Regards,
Chris Richmond
I'm not much for gushing, so, I'll make my story brief. I purchased a used Pedal Switcher from someone who sold it "as new". I didn't test it for a couple of weeks after receiving because A: I'm dumb and B: My rig lives away from my condo. Long story short, it didn't work and the person would not return my money. Usually, out of luck, right?
I contacted Voodoo Lab. Not only did they fix it... But they fixed it and shipped it back without charging me a dime! I just wanted to post here to let the Voodoo Lab crew how grateful I am. To me, that is unparalleled customer service.
I currently own a PP2+, GCP, 2 Pedal switchers, a Commander and have owned a GCX. Because of this experience, and the quality of your products Voodoo Lab will be my first choice when it comes to my rig's needs.
So thank you!!!
Regards,
Chris Richmond