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Where to get commander parts?

Posted: Sun Apr 07, 2013 8:41 am
by sdeyoung
Anyone know if it's possible to get the switches for the PCB board of a commander? I think it's still under warranty but I'm kinda hesitant of sending it back to voodoo labs. Sent a pedal switcher in and it's been 4 months and its still not repaired. Kind of a long wait time. Especially since I do this full time as a living, that's way too long to wait for a repair IMO. I'm really not impressed by the quality of these products. Two pieces gone bad in under a year.. Yikes!

Re: Where to get commander parts?

Posted: Tue Apr 09, 2013 10:23 am
by JohnClark
For any repair/parts requests should be sent to info@voodoolab.com.

We would prefer to inspect your Commander ourselves and perform any necessary repairs. I understand your stance on the matter, but we could certainly expedite it given your previous experience. Either way, I will do what I can to make sure your Pedal Switcher gets back to you immediately.

Re: Where to get commander parts?

Posted: Tue Apr 09, 2013 4:05 pm
by sdeyoung
Thanks, spoke with Ben and he's sending out a tact switch and is checking on the pedal switcher for me.