Where to get commander parts?

Q & A for building and interfacing your rack gear with Ground Control Pro and GCX-based systems.
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sdeyoung
Posts: 12
Joined: Fri Sep 30, 2011 12:12 pm

Where to get commander parts?

Post by sdeyoung »

Anyone know if it's possible to get the switches for the PCB board of a commander? I think it's still under warranty but I'm kinda hesitant of sending it back to voodoo labs. Sent a pedal switcher in and it's been 4 months and its still not repaired. Kind of a long wait time. Especially since I do this full time as a living, that's way too long to wait for a repair IMO. I'm really not impressed by the quality of these products. Two pieces gone bad in under a year.. Yikes!

JohnClark
Posts: 7494
Joined: Tue May 05, 2009 2:33 pm
Location: The Lab

Re: Where to get commander parts?

Post by JohnClark »

For any repair/parts requests should be sent to info@voodoolab.com.

We would prefer to inspect your Commander ourselves and perform any necessary repairs. I understand your stance on the matter, but we could certainly expedite it given your previous experience. Either way, I will do what I can to make sure your Pedal Switcher gets back to you immediately.
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sdeyoung
Posts: 12
Joined: Fri Sep 30, 2011 12:12 pm

Re: Where to get commander parts?

Post by sdeyoung »

Thanks, spoke with Ben and he's sending out a tact switch and is checking on the pedal switcher for me.

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